I think it’s quite interesting that in traditional customer service training, people who work directly with customers (such as receptionists, shop assistants, checkout assistants, etc.) are trained to use language in ways that are generally quite conflicting to the usual ASD-friendly communication guidelines! I also work in veterinary marketing and we work a lot with improving client communication. That inspired this article. I thought you’d find it interesting too.
Customer service training is conflicting!
Posted by: alisrowe, November 29, 2017